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Help Center

Help Center


What payment methods are accepted?

Are my payment details secure?

How can I tell if my payment has been accepted?

I haven't received my refund yet. How long will it take to get my money back?

Can I then get a discount if the price of a product has changed since I placed my order?

Orders & Deliveries

Where is my order?

How long does shipping take?

How can I find out if my order has been received?

Why haven't I received an order confirmation via email?

You haven't received some items from your order?

Can I cancel my order?

Can I change the delivery address for my order?

Returns & Exchanges

What are the return and exchange conditions?

How can I return my order?

Has my return arrived successfully?

Wrong or damaged items

Sales promotions & Offers

What conditions apply to sales promotions?

For how long do sales promotions / special offers run?

Can I get a discount afterwards if the price of a product has changed since my order?

I placed my order shortly before / after the special offer. Can I get the discount afterwards?

How can I redeem my discount code?

Product information

Ethical, environmentally friendly & sustainable

Material and quality information


Contact information

Why haven't I received a reply to my email yet?

Collaborations / Influencer

I am a social media influencer, can I work with you?